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San Diego Team - Asia Specialist Travel Consultant

Solana Beach, CA, USA Req #193
16 September 2021
We can organize behind the scenes to the Great Wall of China, exploring the snow-capped mountains of the Himalayas, enjoying the majestic Mekong River, to the wildlife abundant jungles of Borneo. You will be creating the perfect family holiday, romantic honeymoon or once-in-a-lifetime adventure for Scott Dunn guests. As a specialist Travel Consultant, you will combine your passion for travel with your invaluable first-hand knowledge of Asia to create unique and bespoke itineraries that meet the individual needs of our guests. Candidates must have worked in both a sales environment and in the tailor-made travel industry. Enthusiasm and passion are key. We look forward to meeting you.

Job Description


Role: Travel Consultant

Reports to: Sales and Service Manager


We are eagerly looking for an experienced travel consultant to join our sales team based in our Solana Beach offices in California or remotely. As a travel consultant, you will be expected to maintain the highest level of customer service whilst planning completely customized vacations based on the guests’ personal interests as well as your first-hand knowledge of the destination. You will work with our guests throughout the entire booking process to ensure they return home having had a trip which exceeds their expectations. Whether you are new to the industry or not, we offer a full training program. You will report to a Sales and Service Manager, who has a hands-on and coaching approach to ensure your success. Many of our entry-level Travel Consultants have progressed to Senior Travel Consultants or managerial roles, so there are many great opportunities at Scott Dunn.


Role Purpose

A Travel Consultant working within a tailormade sales team creating, selling and administering luxury holidays to their specialist destinations. 


Responsibilities

·         To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation

·         To work towards individual and team sales targets and meet Key Performance Indicators

·         To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio

·         To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events

·         To meet guests on a face to face basis when required

·         To contact guests on their return to receive feedback and create new enquiries

·         To learn and become conversant with all computer software applications

·         To work closely with all departments and Sales teams

·         To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn


Duties

·         Taking responsibility for the guest journey from first contact to post travel and repeat travel

·         Demonstrating excellent attention to detail and accuracy in all communication with guests

·         Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements

·         Using sales skills to convert enquiries into bookings

·         Responding to all enquiries in an efficient and timely manner

·         Handling high volumes of guest phone calls during peak periods

·         Management of invoices including handling payments, collecting guest details and organising pre-arrival information

·         Completing all travel documentation within specified time frames

·         Maintaining contact with guests between booking and departure date, including arranging all concierge requirements

·         Recording essential data and information using Scott Dunn’s IT software

·         Acting on any feedback or compliant swiftly to ensure a great guest experience, liasing with the Guest Relations Manager where necessary

·         Booking of guest flights and managing reservations through Travelport

·         Attending all internal and external training courses

·         Conducting familiarisation trips abroad and presenting back to the teams and update website

·         Attending trade shows, and promotional events in the US

·         Training colleagues with knowledge gained from areas visited

·         Accounting for costs and margins on each booking

·         Contributing to the team over and above standard sales and service requirements


Essential skills

·         A passion for travel

·         Sales driven and is motivated by working towards targets and guest satisfaction

·         Enthusiastic and polite telephone manner

·         Excellent attention to detail

·         Proven organizational skills

·         Previous experience of delivering high levels of customer service


All applicants must have a valid US passport or relevant working visa.

Our office hours are 8am – 5pm from Monday to Friday and you would also be required to work a minimum of 5 weekend days throughout the year.

Other details

  • Pay Type Salary
  • Employment Indicator Full Time
  • Job Start Date 27 September 2021
Location on Google Maps
  • Solana Beach, CA, USA